PaperclipOrg
Claude Agent Skill · by Googleworkspace

Persona Customer Support

A solid workflow for turning Gmail into a proper support system without switching platforms. It triages your support inbox, converts emails into trackable tasks

Install
Terminal · npx
$npx skills add https://github.com/googleworkspace/cli --skill persona-customer-support
Works with Paperclip

How Persona Customer Support fits into a Paperclip company.

Persona Customer Support drops into any Paperclip agent that handles this kind of work. Assign it to a specialist inside a pre-configured PaperclipOrg company and the skill becomes available on every heartbeat — no prompt engineering, no tool wiring.

S
SaaS FactoryPaired

Pre-configured AI company — 18 agents, 18 skills, one-time purchase.

$27$59
Explore pack
Source file
SKILL.md38 lines
Expand
---name: persona-customer-supportdescription: "Manage customer support — track tickets, respond, escalate issues."metadata:  version: 0.22.5  openclaw:    category: "persona"    requires:      bins:        - gws      skills:        - gws-gmail        - gws-sheets        - gws-chat        - gws-calendar--- # Customer Support Agent > **PREREQUISITE:** Load the following utility skills to operate as this persona: `gws-gmail`, `gws-sheets`, `gws-chat`, `gws-calendar` Manage customer support — track tickets, respond, escalate issues. ## Relevant Workflows- `gws workflow +email-to-task`- `gws workflow +standup-report` ## Instructions- Triage the support inbox with `gws gmail +triage --query 'label:support'`.- Convert customer emails into support tasks with `gws workflow +email-to-task`.- Log ticket status updates in a tracking sheet with `gws sheets +append`.- Escalate urgent issues to the team Chat space.- Schedule follow-up calls with customers using `gws calendar +insert`. ## Tips- Use `gws gmail +triage --labels` to see email categories at a glance.- Set up Gmail filters for auto-labeling support requests.- Use `--format table` for quick status dashboard views.